Shipping Policy

• Your product(s) will be dispatched from our offices between two and five working days after payment has been confirmed.
• Credit Card Payments are processed via Paygate and are confirmed immediately.
• At this time, we only offer a flat rate shipping option.
• The flat rate shipping fee excludes insurance, but this can be arranged on request.
• Shipping times vary depending on stock levels and the destination address. Outlying areas may experience delayed shipping.
• Most deliveries take no more than 7 days. Should we expect a longer delivery, we will notify you.
• Your product(s) will be shipped via Speed Services Domestic Counter to Counter.
• As soon as it is available, the Speed Services waybill number will be emailed to you - this will allow you to track your parcel on their website.
• Should your product(s) not arrive, or arrive damaged, please contact us immediately so we can arrange a replacement product, or a refund.

100% Satisfaction Returns Policy

• If you are not satisfied with a purchase for any reason, you can return it within seven days of the delivery for a full refund, less the shipping costs.
• All products shipped back to us must be in 100% working order, re-packaged into their original packaging, including all manuals, cables, remotes and any other items originally included with the product, all in re-saleable condition.
• Should a product be damaged while being shipped to our offices we will not be liable for the damages. For this reason, we urge you to insure any products you ship back to us, and make sure that they are properly packaged.
• Any goods returned that do not comply with the above will attract a 20% re-stocking fee.
• Please note that shipping costs cannot be refunded.

Warranty

• Your product(s) are covered by the manufacturers original warranty, which is 1 year from the date of order, unless otherwise stated.
• Should you have a product that has failed during the warranty period, please contact us to begin the RMA process.
• The final decision on replacement/repair/refund is made by the manufacturer.